Comprehensive BPO Due Diligence and Verification

1. Certification & Compliance Verification

• Validate ISO certifications (ISO 27001, ISO 9001, etc.)

• Confirm data privacy compliance (GDPR, HIPAA, Philippine Data Privacy Act, etc.)

• Ensure legal and regulatory adherence

2. Operational & Performance Audits

• Assess service quality, uptime, and SLA compliance

• Evaluate workforce capability and experience

• Review process efficiency and technology adoption

3. Financial & Business Stability Checks

• Analyze financial health indicators

• Verify investor reports and funding claims

• Assess business continuity and risk factors

4. Reputation & Client Testimonial Validation

• Cross-check client references and case studies

• Verify online presence and third-party reviews

• Investigate past disputes and business credibility

5. Ongoing Compliance & Monitoring Services

• Continuous monitoring for changes in compliance status

• Regular performance audits and verification updates

• Fraud detection and red flag identification