A company choosing an outsourcing partner starts with a search and finds twenty BPOs saying the same things in the same words. Almost nothing on those sites can be checked. So they shortlist on what they can tell apart: who they have heard of, whose salesperson reached them first, and price. Not quality. Huxley and Hyde makes you credible and checkable.
Huxley and Hyde never lists who is verified. You see a badge only where a BPO chooses to put it — on its own site, tender or deck. Everything else starts with an enquiry.
You have real numbers. Your headcount, how long your people stay, how fast you fill a seat, what your buildings are like, what you are certified to and who audited it. None of it survives the client’s first hour. It sits on your website in the same font as everyone else’s, so it is discounted at the same rate as everyone else’s. They are not being unfair. They have no way to tell.
It is worse when they search with AI. A model reading twenty BPO sites finds twenty sets of unsupported assertions and no way to weigh one against another, so it returns whichever are best written. Nothing differentiates you, and nothing you wrote yourself ever will.
That is why so much outsourcing selection still comes down to a site visit at the shortlist stage. The client is trying to see for themselves what they could not check from a screen. If you are not on that shortlist, the deal is already lost — and it was lost on nothing.
Every Huxley and Hyde (HH) badge you see on a BPO’s site, tender or proposal deck opens a live HH record. You get the BPO’s exact words, the document behind them, and a note of how we checked that the two agree.
You tell us what you want to say about your business. We agree the exact wording with you, examine the evidence you provide to back it up, and publish the result as a record at your own Huxley and Hyde address that anyone can check in seconds.
The record shows what was verified, in the words we agreed, the date we checked it, how we checked it, and what the evidence was.
We do not grade you and we do not certify that you are good. The strength of your record is the strength of the evidence behind it. BPOs that can show more, show more.
A badge on your website, your proposals and your printed collateral is the signal. A client who sees it follows it — no search, no form, no wait — to a live Huxley and Hyde record. The record is the substance. The badge is only the pointer: if it does not open a live record, it means nothing.
Every claim a BPO asks us to verify sits inside one of ten Categories, and each Category has its own badge to use online and in print. A badge is not a score or a grade — it simply means the claims inside it have been checked against evidence. Each tile below opens the live record of our demonstration BPO, Marchmont Global Services, which holds all ten.
GovernanceWho stands behind the contract
EngagementWhat happens when things change
TalentPeople, and finding more
CertificationAccredited against a standard
AssuranceIndependent examination
SecurityIs your data safe
PremisesThe physical building
ConnectivityWill the link stay up
UtilityWill the lights stay on
ContinuityStill delivering next Tuesday
We do not write the claims and we do not soften them. The words belong to the BPO. Our job is to confirm they hold up, and to show our working.
Category by category, in its own words. That the Manila site seats 640 people. That voice attrition ran at 31 per cent last year. We encourage specific claims, because a careful one tells a client very little.
Certificates, audit letters, leases, carrier contracts, generator service records, payroll summaries. Usually paperwork they already keep on file, rather than anything new.
We test every claim against its evidence. If it holds up, it goes into the record along with the evidence and a note of how we checked. If it does not, it never appears at all.
There is no application form and no fixed checklist. You tell us what you want a client to Know about you, and we work out how to verify it.
You say you have excellent broadband.
Send us the ISP invoices and the contracts. We verify what they show, and the record states your actual committed bandwidth per site and what happens when a carrier drops.
You say you hold ISO 27001.
Send us the certificate number and the certifying body’s name. We confirm it on that body’s own public register, and the record shows the certificate number, the standard, the scope and the date.
You say your people stay.
Send us the evidence. The record states your attrition over a stated period across stated locations.
Where your evidence does not quite carry the statement, we tell you what would. There are usually two ways forward: adjust the wording so it says what your evidence supports, or produce better evidence and keep the wording you wanted. You decide. Nothing is published that you have not agreed.
Yours to link to from anywhere, and the destination of every badge you display.
For your website, your proposals, your stand at a trade show. Every one routes back to the record.
A proposal sent in March still takes the reader to the current position in November, because every printed page carries the record’s address.
We tell you when a client opens the evidence behind your record. It is often the first hard sign that a deal is real.
We would rather say this now than after you have signed.
Every statement on your record has to be supported by something we can examine or somewhere we can go and look. That is work, and it is your work, not ours. Four statements you can properly support are worth more than twenty you cannot, and we would rather help you choose the four.
Most BPOs find their marketing language changes on the way through. “Excellent uptime” becomes a figure and a period. Almost everybody is surprised at how much stronger the second version reads.
Because the record is published by us, not by you, and because it says exactly what we examined, and shows what the evidence is that you authorised Huxley and Hyde to show the client. A client does not have to take your word for anything, and does not have to take ours either. Everything on the page shows its workings.
A client who wants to look harder can see the evidence itself, after giving an email address and accepting a confidentiality agreement. You are told when they do. Where something is held but not published — at your request, or because it identifies individuals — the record says so plainly rather than pretending it does not exist.
See it on the demonstration record — every level openThere is no Huxley and Hyde score, no league table, no gold tier. We check whether a claim is backed by the evidence behind it and publish both. What you make of it is up to you.
Two BPOs can hold all ten badges and still be very different businesses. The record tells you what is true. Which one suits you is a different question, and yours to answer.
A BPO verifies whichever categories its clients care about. Four badges is not a failed attempt at ten, and we always show you which is which.
If we cannot confirm a claim, it never reaches the record. Everything you can read there has been checked.
Start your record, build it in your own words, and publish when you are ready. Already verified? Pop in your work email and we will send you a login link.