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Marchmont Global Services

Reference MARCHMONT · verified since 2026 · record issued 6 September 2026
Valid

Statements - the BPO's own words

GOVERNANCE

CR1

Marchmont Global Services Pty Ltd is the contracting entity for client services, registered in Australia since 2012.

As at 2026-06-30 · Marchmont Global Services Pty Ltd means the Australian operating company of the Marchmont group.
CR2

Marchmont holds professional indemnity and public liability cover of AUD 20 million, in force as at 30 June 2026.

As at 2026-06-30 · Cover means the combined limit across the group's insurance programme.

ENGAGEMENT

CR11

Marchmont delivers client services under written agreements that define service levels, change control and escalation, in force as at 30 June 2026.

As at 2026-06-30 · Written agreements means Marchmont's standard client services agreement and its schedules, in force at that date.
CR12

Marchmont's standard client services agreement sets out transition arrangements for an orderly exit when a client engagement ends.

As at 2026-06-30 · Transition arrangements means the notice, handover and data-return steps the agreement commits Marchmont to on termination.

TALENT

CR3

Marchmont employed 9,123 people across all delivery locations as at 30 June 2026.

As at 2026-06-30 · People means all employees and contractors on the payroll, not full-time equivalents.
CR4

Marchmont's voluntary attrition was 14.9% in the year to 30 June 2026.

As at 2026-06-30 · Voluntary attrition means resignations of employees who chose to leave, divided by average headcount, over the stated period.

CERTIFICATION

CR5

Marchmont holds ISO 9001:2015 certification, certificate number MGS-9001-2024, current as at 30 June 2026.

As at 2026-06-30 · Current means the certificate appears on the certification body's public register with a status of certified.
CR6

Marchmont holds ISO/IEC 27001:2022 certification, certificate number MGS-27001-2024, current as at 30 June 2026.

As at 2026-06-30 · Current means the certificate appears on the certification body's public register with a status of certified.

ASSURANCE

CR7

Marchmont's most recent independent security review was conducted in May 2026 and found no material findings.

As at 2026-05-31 · Independent security review means an examination by a firm that is not part of the Marchmont group.

SECURITY

CR13

Multi-factor authentication is required for all access to Marchmont's production systems and client data, as at 30 June 2026.

As at 2026-06-30 · Production systems means the systems that store or process client data.
CR14

Access to client data is limited to named staff with a business need, and the access list is reviewed every quarter.

As at 2026-06-30 · Reviewed every quarter means a formal access review at least once in each three-month period.

PREMISES

CR15

Marchmont's delivery sites control physical access with personal badge entry, and visitors are escorted at all times, as at 30 June 2026.

As at 2026-06-30 · Delivery sites means the locations from which Marchmont delivers client services.

CONNECTIVITY

CR8

Each Marchmont delivery site is served by two independent internet providers with automatic failover, as at 30 June 2026.

As at 2026-06-30 · Independent providers means carriers with no shared last-mile infrastructure at the site.

UTILITY

CR9

Marchmont's main delivery site is supported by dual utility feeds and on-site generator cover, as at 30 June 2026.

As at 2026-06-30 · Generator cover means automatic start within 60 seconds of mains failure, with fuel for 48 hours under load.

CONTINUITY

CR10

Marchmont tested its business continuity plan in a full exercise on 18 March 2026.

As at 2026-03-18 · Full exercise means a rehearsal in which the alternate delivery site was actually used for live client services.
This record is a dated artefact issued 6 September 2026 as revision 2. It is what a visitor sees on following a Huxley and Hyde badge. · Print or save as PDF to place it in your file. · Certificate of verification (PDF)